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Policies & TOS

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RETURNS AND EXCHANGES. As standard, our items comes with a 14 day return which begins from the date that your order arrives with you. Where an item is being returned for any reason other than being defective, the customer is responsible for covering the return costs - unless otherwise previously agreed. There are some exceptions to this policy, as provided for by the Right of Withdrawl in EU law. These exceptions inlcude items such as Jewellery which can not be returned due to hygenie reasons. Please contact us prior to returning your order so we can help facilitate a smooth returns process for you.

RIGHT OF WITHDRAWL. Under the EU and UK’s distance selling laws, buyers have the right to return certain products for any reason by contacting the seller within 14 days. This 14-day period will start the moment a customer receives a product, rather than at the time he or she purchases it. Within that time frame, buyers can change their minds and return products without providing a reason. This rule does not apply to custom-made products, digital items, certain perishable goods, or goods that can’t be reused for health or hygiene reasons and are unsealed after delivery. Goods which can’t be reused for health or hygiene reasons could include items such as earrings and underwear. Right of withdrawal form:

CANCELLATION You have the right to cancel your order at any time without reason prior to it being dispatched. In order to do so, please contact us. Once your order has been posted, we are unable to process a cancellation request. You can however, request a return, as outlined in the section above.

GDPR & PRIVACY POLICY. Last updated 05 October 2023 This Privacy Policy describes how and when H&S Handmade Gifts (“I”, “me”, “my”) collects, uses, and shares information when you purchase an item from H&S Handmade Gifts (, contact me, or otherwise use my services through or its related sites and services. You agree that by purchasing an item from H&S Handmade Gifts or otherwise interacting with H&S Handmade Gifts, you have read, understood, and agree to be bound by all of the terms of this Privacy Policy. If you do not agree, you must leave H&S Handmade Gifts immediately. I may change this Privacy Policy from time to time. If I make changes, I will notify you by revising the date at the top of the page. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy or through H&S Handmade Gifts. You can reference the Etsy Privacy Policy to learn more about Etsy’s privacy practices. Additionally, I will make every reasonable effort to inform you when I interact with third parties with your information; however, you are solely responsible for reviewing, understanding, and agreeing to or not agreeing to any third-party privacy policies. Information I Collect To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, e-mail address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information from time to time if you contact me directly. Why I Need Your Information and How I Use It I collect, use and share your information in several legally-permissible ways, including:   - As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide you with customer support;   - When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list or to receive notifications from me;   - If necessary to comply with a court order or legal obligation, such as retaining information about your purchases if required by tax law; and   - As necessary for my own legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as (a) providing and enhancing my services; (b) Compliance with the Etsy Seller Policy and Etsy Terms of Use; Information Sharing and Disclosure Protecting my customers’ personal information is crucially important to my business and something I take very seriously. For these reasons, I share your personal information only for very limited reasons and in limited circumstances, as follows:   - With Etsy. I share your information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use;   - With Third-Party Service Providers. I engage the following trusted third parties to perform functions and provider services to my shop: Royal Mail, to deliver your order Aweber, to send email newsletters   I share you personal information with these third parties, but only to the extent necessary to perform these services;   - In the Event of a Business Transfer. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.   - In Compliance with Laws. I may collect, use, retain, and share your information if I have a good faith belief that doing so is reasonably necessary to: (a) respond to legal process or to government requests; (b) perform legal obligations to which I am bound by agreements; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others. How Long I Store Your Information I retain your personal information only for as long as necessary to provide you with my services and as otherwise described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce or perform under my agreements. I generally keep your data for the following time period: five (5) years. Transfers of Personal Information Outside the EU I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction has. If I am required to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified. Your Rights If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. Your rights are as follows:   - Right to Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.   - Right to Change, Restrict, or Delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (such as where I am required to store information for legal reasons) I will generally delete your personal information upon your request.   - Right to Object. You can object to (a) my processing of some of your information based on my legitimate interests and (b) receiving marketing messages from me. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue storing and using your information or if it is needed for legal reasons.   - Right to Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. How to Contact Me You may reach me with any concerns relating to privacy at . For purposes of EU data protection law, I, am the data controller of your personal information. If you have any questions or concerns, you may contact me at

CUSTOMS & IMPORT TAXES Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

COPYRIGHT & DMCA We take reports of DMCA & Copyright extremely serously and will always act inline with legal requirements. In the event you need to submit a DMCA report, you can do so using the form below. As a courtesy, we'll let you know once your report has been actioned and the items rectified.

DELIVERY POLICY. The majority of our orders are dispatched through Royal Mail - the postal service in the UK. We aim to post all orders, unless otherwise stated on the listing (such as pre-orders), within three working days. For the majority of our items, both domestic and interational, you will have the ability to upgrade the delivery service used - including tracked delivery. Where an item is sent via non-tracked methods. We may not be able to assist with loss of items caused through delivery companies. We reserve the right to use a different delivery service without prior notice.

CONTACT INFORMATION. If you need additional information, or require any assistance, please reach out to us. We're happy to help.

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